info@unitybuilder.com | 1800-123-4567

Refund Policy

Last Updated: November 11, 2026

7-Day Return & Refund Policy: We offer a 7-day return and refund policy from the date of delivery. All returns must be initiated within this period to be eligible for a refund.

1. Return Eligibility (7 Days Policy)

Products can be returned within 7 days from the date of delivery if:

  • The product is defective, damaged, or faulty
  • The wrong product was delivered
  • The product does not match the description on our website
  • The product was delivered in damaged packaging affecting the product
  • The product is unused, unopened, and in original condition
  • All original tags, labels, and packaging are intact

Note: The 7-day period starts from the date of delivery. Please check your order confirmation email for the delivery date.

2. Non-Returnable Items

The following items cannot be returned or are subject to special conditions:

  • Customized or made-to-order products (unless defective)
  • Products damaged due to misuse, abuse, or negligence by the customer
  • Products without original packaging, tags, or labels
  • Used or opened products that are not defective
  • Products returned after the 7-day return period
  • Perishable items or items with expiration dates that have passed
  • Digital products or downloadable content

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email us at info@unitybuilder.com or call us at 1800-123-4567 with your order number and reason for return
  2. Return Authorization: We will provide you with a Return Authorization Number (RAN) and return instructions within 24-48 hours
  3. Package Securely: Package the product securely in its original packaging along with all accessories, tags, and documentation
  4. Ship the Product: Send the product to the address provided in the return instructions
  5. Return Tracking: Keep the shipping receipt/tracking number for your records

4. Refund Process

Our refund process is as follows:

  • Inspection: Once we receive the returned product, our team will inspect it within 2-3 business days
  • Approval: If the return is approved, we will process your refund within 5-7 business days
  • Refund Method: Refunds will be issued to the original payment method used for the purchase:
    • Credit/Debit Card: 5-7 business days
    • UPI/Wallet (PhonePe, etc.): 2-3 business days
    • Bank Transfer: 5-7 business days
    • Cash on Delivery: Refund will be processed via bank transfer or UPI to the account details provided
  • Refund Amount: The full amount paid (including shipping if product is defective) will be refunded, minus any return shipping costs (if applicable)

5. Shipping Costs for Returns

Return shipping costs are handled as follows:

  • Defective/Damaged Products: We will bear the return shipping costs
  • Wrong Product Delivered: We will bear the return shipping costs
  • Customer Change of Mind: Return shipping costs are the responsibility of the customer
  • Free Pickup Service: In certain areas, we may offer free pickup service for returns (subject to availability)

6. Exchange Policy

Currently, we do not offer direct exchanges. If you wish to exchange a product:

  • Return the original product following our return process
  • Place a new order for the desired product
  • Once the return is processed and refunded, the amount will be credited to your original payment method

7. Cancellation Policy

You can cancel your order:

  • Before Shipment: Free cancellation - Full refund will be processed immediately
  • After Shipment: You can still cancel, but return shipping costs may apply. Refund will be processed after we receive the product back
  • Delivered Orders: Follow the standard 7-day return process

8. Contact Us

For any questions, concerns, or assistance with returns or refunds, please contact us:

  • Email: info@unitybuilder.com
  • Phone: 1800-123-4567
  • Address: 123 Construction Avenue, Industrial Area
  • Business Hours: Monday to Saturday, 9:00 AM to 6:00 PM IST

Last Updated: November 11, 2026